Synthèse & Résultats de l'enquête satisfaction clients réalisée par une société spécialisée

Nombre de clients ayant participé : 1487
Satisfaction globale
97 %
98 %
Séjour à répondu à vos attentes
Qualité de l'accueil à l'arrivée
Qualité informations reçues sur le camping
Attention portée à vos demandes
Séjour à répondu à vos attentes
Qualité de l'accueil à l'arrivée
Qualité informations reçues sur le camping
Attention portée à vos demandes
Témoignages de nos clients
27/10/2014Christine - AngleterreVous avez aimé : Garden area and entertainment
Nous devons améliorer : Standardise the size of the ice-cream scoops
19/10/2014Andrew - AngleterreVous avez aimé : Friendly atmposphere
Nous devons améliorer : Bathroom and courtyard in dodiniere could use some attention
18/10/2014Janette - AngleterreVous avez aimé : very relaxing but plenty to do
Nous devons améliorer : not really thought about improvement as it was our first stay quite happy
09/10/2014Steven - AngleterreVous avez aimé : Swimming pool, aqua fit, ice cream bar, bar, having friends with us.
Nous devons améliorer : Resteraunt cook, and consistency of level of cooking versus expense / value of cost.
30/09/2014Marien - AngleterreVous avez aimé : The friendliness and helpfulness of the site staff and the rally stewards Heather and Bob.
Nous devons améliorer : Can not think of anything that needs improving as a priority. The only small thing was the lack of space in the 'birds' shower block. However I used one of the other blocks with more space.
29/09/2014Roger - AngleterreVous avez aimé : we had a very good meal in your restaurant
Nous devons améliorer : severe pruning of your trees
29/09/2014John - AngleterreVous avez aimé : Th friendliness of staff and pleasantness of the area. The grouping of the facilities were very convenient and of course the weather helped!!!!
Nous devons améliorer : To be honest we do not think any improvement is really necessary, except part of road at our site (Moselle) which was sandy and stones which made a little bit of a mess in the car and trod into our mobilr home, when it rained just one day other than that we were happy.
29/09/2014Brian - AngleterreVous avez aimé : Cleanliness and friendly staff
Nous devons améliorer : During the last week the shop was not re-stocked and the small amount of produce available was well passed its best. It would make sense to use the produce up in the restaurants and restock the shop. Supermarkets are some miles away making it difficult for people with motorhomes to obtain fresh supplies.
29/09/2014Sylvia - AngleterreVous avez aimé : Being by the river.Close to cycling paths.Close to the chateau
Nous devons améliorer : Bigger pitches on the river bank. Too close to others who were facing us!Security from the river bank path by the bridge.
28/09/2014Patricia - AngleterreVous avez aimé : It was a short but very enjoyable stay and everyone concerned were both knowledgable and friendly.
28/09/2014Graham - FranceVous avez aimé : friendliness and security
Nous devons améliorer : stay open a bit longer at the end of the season
28/09/2014Anonyme - Vous avez aimé : The friendliness of the staff.
Nous devons améliorer : We were disappointed with the food on site, was not up to our usual expectations. Also, we felt certain cut backs had been made with regard to the food.
28/09/2014Francis - AngleterreVous avez aimé : The excellent food & service in the restaurant & bar.
Nous devons améliorer : nothing comes to mind.
27/09/2014David - AngleterreVous avez aimé : Friendly helpful staff, the peace and tranqulity
Nous devons améliorer : The shower block, larger
27/09/2014Philip - AngleterreVous avez aimé : Genuine welcome
Nous devons améliorer : Facilities such as the shop should stay as full facilities until the campsite closes.
27/09/2014Philip - AngleterreVous avez aimé : The pool and bars and restaurants
Nous devons améliorer : Nothing
26/09/2014Gordon - AngleterreVous avez aimé : pleasant staff
Nous devons améliorer : entertainment later in the season
26/09/2014Christine - AngleterreVous avez aimé : We liked the large pitches, the relaxed atmosphere, the friendly and helpful staff nothing was too much trouble for them. The pool area catered for all with lots of loungers and was very clean. Liked free wi fi.
Nous devons améliorer : Steps leading up to the sanitary block need some renovation.
26/09/2014Richard - AngleterreVous avez aimé : Peace and tranquillity, walks, pool, restaurant and bar (special price of Kronenburg), FREE Wifi.
26/09/2014Henry - AngleterreVous avez aimé : The friendliness of all the staff, everybody had a smile for their guests even though it was at the end of their season. We cannot stop talking about the end of season meal to our friends, brilliant. As motorhome owners, the idea of being able to book a hire car from the site is very good. We didn't use that facility this year but will do next time.
Nous devons améliorer : A small point, and it is a small point, I think some of the rally field pitches were a bit shady. But as the English say, if it ain't broke don't fix it.
26/09/2014Brian - AngleterreVous avez aimé : the showers were great and there was plenty of hot water
Nous devons améliorer : I thought every thing was good and in order
25/09/2014Martin - AngleterreVous avez aimé : Wonderful emplacements. Canvas staff very nice. Campsite staff were all lovely - friendly, helpful - and they tried to understand my attempts at speaking French!
Nous devons améliorer : Not a priority, but please give a little more vegetarian choice - even if it is just an omelette.
25/09/2014Maryvonne - FranceVous avez aimé : le calme, l'espace et l'environnement très boisé + l'accueil très convivial
25/09/2014Anthony - AngleterreVous avez aimé : Pitch size with electric/water/drainage. Reception staff helpful. Warm swimming pool. Both the takeaway and restaurant meals were very good
25/09/2014Sandra - AngleterreVous avez aimé : The peaceful time we had and the lovely meal.
Nous devons améliorer : There wasnt much space in the bedrooms of our euro parc caravan.